Terms & Conditions
Rental Agreement
Reservation Information
Check-in
Check-in time is after 4:00 p.m. on the first day of the reservation.
Check-out
Check-out time is before 10:00 a.m. on the last day of the reservation. Late check-outs will incur fees unless purchased in advance.
Renter Requirements
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. This person is considered the Guest. All other persons involved with the rental are considered the Guest’s invitees. All discussions regarding the reservation, cancellation, and damage policies will only be discussed with the Guest.
Deposit Policy
Reservations booked more than 30 days in advance of arrival require a 50% deposit to book. The remaining balance is due 30 days prior to arrival.
Cancellation Policy
Direct bookings
- 1–2 Bedroom Condos/Villas: Cancellations more than 30 days prior to arrival receive a 100% refund of monies paid. No refunds if cancelled within 30 days of arrival.
- Homes and 3+ Bedroom Villas/Condos: Cancellations more than 60 days prior to arrival receive a 100% refund of monies paid. No refunds if cancelled within 60 days of arrival.
Third‑party bookings
Guests must review payment and cancellation policies through the booking platform used (e.g., Airbnb, Vrbo).
Events, holidays, and snowbirds (28+ days)
- Cancel within 72 hours of booking: 100% refund.
- If you book within 59 days of arrival: no refunds regardless of the 72‑hour window.
- Cancel 60+ days prior to arrival: refund of payments less a 25% cancellation fee.
- Cancel 59 days or less prior to arrival: no refunds, including deposits.
No Refunds Policy
No refunds will be provided for issues outside the Company’s control, including but not limited to:
- Acts of God or nature
- Government restrictions
- Local disturbances (e.g., noise, construction, maintenance work)
- Property feature malfunctions
- Other conditions beyond the Company’s control
Travel insurance is highly recommended.
Waiver of Liability for Third‑Party Services
Host & Home is not responsible for the performance, availability, or quality of services provided by third‑party vendors (e.g., cleaning, maintenance, concierge, or recreational providers). Guests use these services at their own risk and must address any disputes directly with the service provider.
Property Condition & Availability
While every effort is made to ensure the property is in excellent condition upon arrival, unforeseen maintenance issues may arise. Host & Home will make reasonable efforts to address concerns during the Guest’s stay; however, no refunds or compensation will be issued for minor inconveniences, aesthetic concerns, or amenity malfunctions (e.g., pool/hot tub closures, appliance repairs, Wi‑Fi disruptions).
If a significant issue prevents the Guest from staying in the property (e.g., severe plumbing or HVAC failure), Host & Home may offer alternative accommodations, subject to availability, or a partial refund at its sole discretion.
Changes to Reservations
Requests to modify reservation dates, occupancy, or property selection are subject to approval and may incur fees. Modifications requested within 30 days of arrival are subject to the standard cancellation policy unless otherwise approved in writing.
Right to Refuse Service
Host & Home may refuse service for reasons including but not limited to:
- Non‑payment or fraudulent behavior
- Violation of property policies or ordinances
- Endangering property, staff, or other guests
Rights of Access
- Right of Entry: The Property Owner, Property Manager, and authorized personnel may enter the property as needed for emergencies, maintenance, or inspections. Guests will be notified when possible.
- Access Codes/Keys: Guests will receive access instructions upon completing check‑in requirements.
Damages & Maintenance
Damage waiver / security deposit
Guests must purchase a refundable security deposit or a non‑refundable damage waiver. Any damage, theft, or excessive cleaning fees will be charged to the Guest’s account.
Uncovered damages and theft
Guests are liable for damages to the property or contents caused by themselves, their invitees, or others present during their stay. Unresolved damages may result in charges including, but not limited to:
- Repair or replacement costs
- Additional cleaning
- Loss of rental revenue due to unrentability
No Subletting or Unauthorized Bookings
Guests may not sublet, assign, or grant access to any third party without prior written consent from Host & Home. Violations may result in immediate termination without refund and liability for damages.
Limitation of Liability
Host & Home, the Property Owner, and affiliated personnel are not responsible for:
- Accidents, injuries, or illnesses during the stay
- Theft, loss, or damage to personal belongings
- Acts of negligence by Guests or their invitees
Guests accept full responsibility for any damages or legal disputes arising from their stay and agree to indemnify Host & Home against any claims.
Disputes & Governing Law
Any disputes arising from this agreement are governed by the laws of the state in which the property is located. Claims must be filed in the appropriate court within that jurisdiction. Guests agree disputes will first be addressed through direct communication and, if necessary, mediation before legal action.
Acknowledgement
By completing the booking and check‑in process, the Guest agrees to all terms in this Rental Agreement and accepts liability for damages, negligence, or violations of these terms.
Note: If the property associated with this reservation is no longer under the management of Host & Home, the reservation may be canceled and a full refund provided. Host & Home will attempt to assist with alternative accommodations but is not liable for relocation costs or additional compensation.
Contact
Host and Home LLC2 Greenwood Dr, Suite A
Hilton Head Island, SC 29928
Phone: 843-929-1538
Email: info@hosthhi.com